natalie eick ✦ callingcollect ✦

I'm Natalie Eick!


I'm a designer, strategist, and educator passionate about bridging creativity, technology, and human-centered experiences. With a background spanning UX, CX, marketing, and industrial design, I move fluidly between disciplines, adapting to each role with a depth of expertise and a breadth of perspective. This agility has been my greatest assetβ€”whether solving complex challenges in digital spaces, retail environments, or the classroom. At the core of my work is curiosity, empathy, and a belief that great design is both inclusive and impactful. I owe that to both lived and earned experiences.

I get asked often: "why @callingcollect?"

It started as a nod to a favorite band, but realized why the lyric stood out to me much later–a call collect young changed the trajectory of my life and since then I've been deeply compelled to extend the same grace through my personal and professional ethos.

If you’re ever around, I’d be happy to share about that story over a coffee. 

Experience

Experience Designer

Atlanta Autism Center

June 2017 – Present

  • Outreach: Created and executed a FY24-25 plan including but not limited to hiring, growth, advertising, and operations alongside the Director of Marketing and Outreach.

  • Design: Establish inaugural Brand and Design Language alongside CEO+COO. Directed copy and content for AAC website.

  • Marketing: Established Digital Marketing channels for Atlanta Autism Center, as well as communications guidelines. Created and monitored 10+ Google Ads campaigns. In 2 months, Ads drew 10+ daily leads, 65 weekly referrals, with 110k referrals from nothing

Experience Designer

Atlanta Autism Center

June 2017 – Present

  • Outreach: Created and executed a FY24-25 plan including but not limited to hiring, growth, advertising, and operations alongside the Director of Marketing and Outreach.

  • Design: Establish inaugural Brand and Design Language alongside CEO+COO. Directed copy and content for AAC website.

  • Marketing: Established Digital Marketing channels for Atlanta Autism Center, as well as communications guidelines. Created and monitored 10+ Google Ads campaigns. In 2 months, Ads drew 10+ daily leads, 65 weekly referrals, with 110k referrals from nothing

Experience Designer

Atlanta Autism Center

June 2017 – Present

  • Outreach: Created and executed a FY24-25 plan including but not limited to hiring, growth, advertising, and operations alongside the Director of Marketing and Outreach.

  • Design: Establish inaugural Brand and Design Language alongside CEO+COO. Directed copy and content for AAC website.

  • Marketing: Established Digital Marketing channels for Atlanta Autism Center, as well as communications guidelines. Created and monitored 10+ Google Ads campaigns. In 2 months, Ads drew 10+ daily leads, 65 weekly referrals, with 110k referrals from nothing

Experience Design Analyst

Sharp Hue

September 2023-March 2024

  • Acted as a Design Liaison to the CEO and Director of Design to standardize and elevate customer and user experiences, ensuring design excellence across all project touchpoints. 

  • Coordinated with Sales and Development departments to align and implement UX and Operations strategies, integrating research and trends as outlines for future Marketing efforts. 

  • Created visual workflows, marketing materials, and contributed to Sharp Hue’s overall design language by implementing a Brand and Visual Guideline for the company.

Experience Design Analyst

Sharp Hue

September 2023-March 2024

  • Acted as a Design Liaison to the CEO and Director of Design to standardize and elevate customer and user experiences, ensuring design excellence across all project touchpoints. 

  • Coordinated with Sales and Development departments to align and implement UX and Operations strategies, integrating research and trends as outlines for future Marketing efforts. 

  • Created visual workflows, marketing materials, and contributed to Sharp Hue’s overall design language by implementing a Brand and Visual Guideline for the company.

Experience Design Analyst

Sharp Hue

September 2023-March 2024

  • Acted as a Design Liaison to the CEO and Director of Design to standardize and elevate customer and user experiences, ensuring design excellence across all project touchpoints. 

  • Coordinated with Sales and Development departments to align and implement UX and Operations strategies, integrating research and trends as outlines for future Marketing efforts. 

  • Created visual workflows, marketing materials, and contributed to Sharp Hue’s overall design language by implementing a Brand and Visual Guideline for the company.

User Experience Design & Research | Internship

The Home Depot

May 2022-August 2022

  • Served as sole intern on the App team, who oversees design of The Home Depot app.

  • Tasked to create fully-functional software prototype of novel B2C feature by internship end.

  • Conducted end-user research, competitive analyses, mockups, and user tests to identify and develop key feature design requirements.

  • Collaborated with C-level executive leadership, content strategists, project managers, and designers to identify complete solutions to complex design challenges.

  • Received confirmation that the final prototype will deploy in the app for general public use.

User Experience Design & Research | Internship

The Home Depot

May 2022-August 2022

  • Served as sole intern on the App team, who oversees design of The Home Depot app.

  • Tasked to create fully-functional software prototype of novel B2C feature by internship end.

  • Conducted end-user research, competitive analyses, mockups, and user tests to identify and develop key feature design requirements.

  • Collaborated with C-level executive leadership, content strategists, project managers, and designers to identify complete solutions to complex design challenges.

  • Received confirmation that the final prototype will deploy in the app for general public use.

User Experience Design & Research | Internship

The Home Depot

May 2022-August 2022

  • Served as sole intern on the App team, who oversees design of The Home Depot app.

  • Tasked to create fully-functional software prototype of novel B2C feature by internship end.

  • Conducted end-user research, competitive analyses, mockups, and user tests to identify and develop key feature design requirements.

  • Collaborated with C-level executive leadership, content strategists, project managers, and designers to identify complete solutions to complex design challenges.

  • Received confirmation that the final prototype will deploy in the app for general public use.

Graduate Teaching + Research Assistant

Georgia Tech

August 2021-May 2023

CS 4403/8803 - Personal Health Informatics: Supported design in computation initiatives under Dr. Jennifer Kim (School of Interactive Computing). 

  • Recorded class sessions, graded assignments, and provided feedback to students, promoting active in-person collaboration in a post-covid academic setting. 

  • Developed and presented "Branding and Visuals in Industry" with endorsement from Dr. Kim, focusing on design perspectives. 

ID/SD 6126 - Service Design, Branding + Value Creation: Collaborated with Florian Vollmer (Lecturer, Autodesk), within the College of Design.

  • Provided guidance and critique for student projects, emphasizing Customer Experience Design & Strategy principles.

  • Fulfilled teaching assistant responsibilities, including grading assignments, facilitating workshops, holding office hours, and fostering collaboration among guest speakers and students.

Graduate Teaching + Research Assistant

Georgia Tech

August 2021-May 2023

CS 4403/8803 - Personal Health Informatics: Supported design in computation initiatives under Dr. Jennifer Kim (School of Interactive Computing). 

  • Recorded class sessions, graded assignments, and provided feedback to students, promoting active in-person collaboration in a post-covid academic setting. 

  • Developed and presented "Branding and Visuals in Industry" with endorsement from Dr. Kim, focusing on design perspectives. 

ID/SD 6126 - Service Design, Branding + Value Creation: Collaborated with Florian Vollmer (Lecturer, Autodesk), within the College of Design.

  • Provided guidance and critique for student projects, emphasizing Customer Experience Design & Strategy principles.

  • Fulfilled teaching assistant responsibilities, including grading assignments, facilitating workshops, holding office hours, and fostering collaboration among guest speakers and students.

Graduate Teaching + Research Assistant

Georgia Tech

August 2021-May 2023

CS 4403/8803 - Personal Health Informatics: Supported design in computation initiatives under Dr. Jennifer Kim (School of Interactive Computing). 

  • Recorded class sessions, graded assignments, and provided feedback to students, promoting active in-person collaboration in a post-covid academic setting. 

  • Developed and presented "Branding and Visuals in Industry" with endorsement from Dr. Kim, focusing on design perspectives. 

ID/SD 6126 - Service Design, Branding + Value Creation: Collaborated with Florian Vollmer (Lecturer, Autodesk), within the College of Design.

  • Provided guidance and critique for student projects, emphasizing Customer Experience Design & Strategy principles.

  • Fulfilled teaching assistant responsibilities, including grading assignments, facilitating workshops, holding office hours, and fostering collaboration among guest speakers and students.

Education

Skills

Journey Management
Journey Management
Operations
Operations
User Research
User Research
Design Systems
Design Systems
Adobe CC
Adobe CC
Figma
Figma
Miro
Miro
Asana
Asana
Confluence
Confluence
Jira
Jira
Looker
Looker
Google Ads
Google Ads
O365
O365
UserTesting.com
UserTesting.com
Google Workspace
Google Workspace
Geckoboard
Geckoboard
Scrum
Scrum
Kanban
Kanban
Problem-Solving
Problem-Solving
Agile
Agile
Team Collaboration
Team Collaboration
Communication
Communication

Certifications

Google Project Management Certification (expected April 2025)

Languages

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English (Native)

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Spanish (Native)

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Portuguese (Reading)

Interests

Co-Creative Machine Learning
EdTech
City Planning + History
Baking
Artificial Intelligence
DesignOps
DesignOps
Tangible Computing
Cybersecurity

Contact me

Let's connect :

Built in Framer, with love :)

2024 Β© All rights reserved

Built in Framer, with love :)

2024 Β© All rights reserved

Built in Framer, with love :)

2024 Β© All rights reserved