Design Liaison
Project Manager
Research
Research opportunities to delight and show out gratitude to clients
To create and map all of internal systems, processes, and procedures; the first operational map in Sharp Hue history.
Assemble dashboards as a point of reference for CEO using Geckoboard
Assemble an overview highlighting company offerings.
Opportunities to reach out periodcally throughout the calendar year
Job Tasks and responsibilities per department
Job Tasks and responsibilities per department
Copywrite according to Sharp Hue Core Values
Create the Sharp Hue Voice according to prior
Create a collection of postcard styles according to Sharp Hue Visual & Brand Guidelines
Collaboration map based on roles
New Tickets, Projects, and Analytics in real time
Conduct meetings & follow-ups with Fractional CMO as needed.
Work is under NDA, but happy to show process as needed!
Procedures
Tracking of:
Documentation (examples, training, and videos)
Reports
FAQs and tips
Zendesk Tickets
Solution Time
Hosting Up/Down time
Trello | New Projects
Average Sales Deals
MSS SQL Server (Proprietary Metric)
Campaign Monitor
CEO
CEO
3rd Party HR via CEO
Director of Design
Director of Development
CEO
CEO
Director of Design
UX Designer
Fractional CMO
1 month
Ongoing
3 weeks, maintenance ongoing
2 Months
EX | Sharp Hue Systems & Processes
Some of the hats I used during my time at Sharp Hue were:
Here are some of the things I did:
CX | Customer Experience
Operations
EX | Employee Experience
UX(R) | User Experience Research & Design
Report:
Report:
Report:
Report:
Collaboration:
Timeline:
Timeline:
Timeline:
Timeline:
To create and map all of internal systems, processes, and procedures; the first operational map in Sharp Hue history.
Job Tasks and responsibilities per department
collaboration map based on roles
Procedures
Documentation (examples, training, and videos)
Reports
FAQs and tips
Director of Development
Director of Design
CEO
4 months
Report:
Timeline:
Collaboration:
Objective:
Objective:
Objective:
Collaboration:
Objective:
Objective:
Create a feedback form for clients to gauge post-launch client satisfaction
Keep of running log of feedback across all Sharp Hue points of feedback
Form created in Fillout
CEO
2.5 weeks
Report:
Timeline:
Objective:
CX | Client Feedback
CX, UXR | Surprise & Delight
EX | Design Liaison
Ops | Employee Dashboards
CX, UX | Marketing Overview
Due to the internal nature of these processes, much of this work is under NDA and unavailable to view.
Project Mapping & Goals
meetings with leaders
findings & results
Solution
Process | Iteration
calls w/ teams, as needed
Cross-department communication
Change Management
Recaps to CEO as needed
Sharp Hue Systems & Processes
Visual & Brand Identity
Sharp Hue Resource Hub
Surprise & Delights
Dashboards
Client Feedback
Sharp Hue approached me with a lofty goal: to create and organize an internal system to ease their future scaling initiatives. As a company that had some familiarity with Systems mapping, but had no idea where to start–I spent the first 4 months of my time with this small (yet mighty) company understanding the ins and outs of each role, responsibility, and process for each department. Sharp Hue has a unique style of collaboration their CEO, Shan Pesaru has cultivated upon their inception nearly 20 years ago.
How could we organize their legacy while advocating for the one thing that sets them apart?
Experience Design Analyst
Role:
CEO
Report to:
Feedback